Safety
Trust & Safety
Trust and safety are essential to a marketplace that works. With secure payments, fraud protection and authentic reviews. Our vacation rental platform makes sure all members of our community can stay and rent with confidence.
Book With Confidence
Our Book with Confidence Guarantee™ offers powerful benefits when you book your stay directly through Visit Jamaica Villas, including security deposit and comprehensive payment protection as well as emergency rebooking assistance.
Reviews
Reporting Misconduct
If an host has acted inappropriately or made you feel unsafe, Vrbo will help with rebooking support and will investigate your case to determine if our policies have been violated. Contact us if you need assistance or wish to submit a complaint. In case of emergency, immediately contact the appropriate authorities.
Security
Keeping your account safe and secure is a top priority. From payment protection to fraud prevention, we have tools in place to reduce risks in financial transactions and maintain trust between parties that may not know each other.
Payment Protection
Visit Jamaica Villas with Confidence Guarantee™ protects 100% of your payment and security deposit, and most of our listings are eligible for this coverage when you book your stay through Visit Jamaica Villas online checkout. Hosts transact securely in our marketplace thanks to Visit Jamaica Villas systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant.
Secure Communication
Always communicate with the host through Vrbo’s secure, private messaging platform, which protects you from phishing and identity theft. You should never be asked to wire funds or send money directly to hosts outside of Visit Jamaica Villas’s booking and messaging channels.
Privacy
We adhere to rigorous security and privacy standards backed by best-in-class technology that helps prevent fraud and harassment. Hosts and guests transact securely in the Visit Jamaica Villas marketplace, thanks to Visit Jamaica Villas systems and infrastructure that meet rigorous security requirements to be PCI-DSS compliant. Disclosure of any monitoring devices at a home is required, and invasion of privacy is not tolerated.
Support
We have teams around the world on call 24 hours a day, seven days a week in nearly a dozen languages to support guests, owners and property managers who require assistance or have questions. If there’s anything you need, please get in touch.
Customer Support and Help Portal
Visit Jamaica Villas Customer Support is available 24 hours a day, seven days a week via online chat, email, and phone. For assistance, visit our Help Portal.
Trip Protection
Visit Jamaica Villas helps you with trip rebooking in the event of certain unexpected circumstances, and we encourage you to purchase Trip Protection. If you have not left for your trip and are unsure if it is safe to travel, please reach out to the host and check government travel warnings.
Traveling Responsibly
We advise guests to comply with local laws and regulations and be considerate of area residents and the neighborhood in which they’re staying. Visit Jamaica Villas does not tolerate unauthorized events, such as disruptive house parties. Our community is built on respect and inclusion, and we expect all our members to behave in a neighborly way toward one another.
Disaster Support
Safety
Visit Jamaica Villas offers a range of tools and resources that protect the privacy and safety of guests and owners. We support owners by educating them about best practices for creating safe and private spaces for travelers, and we use technology to verify the identities of owners and guests whenever possible. We advise our community to follow state and local laws that may apply.
Home Safety Preparedness
We encourage all guests to complete a safety walkthrough upon arrival at a home. Locate emergency equipment such as fire extinguishers or first-aid kits, and read all safety information provided by the host. For homes with residential elevators, we encourage you to understand the safe operation of the equipment. If you have any questions about the safety of your rental, don’t hesitate to ask the host. In case of emergency, immediately contact the appropriate authorities.
Authenticity
We use technology to detect fraudulent activity by verifying user accounts, giving you confidence in the authenticity of host identities, and we conduct certain background screenings, where we’re able to. Although we take steps to confirm the identities of our community members, we advise guests to always read host profiles and reviews.
Property Cleanliness
We’ve partnered with travel industry and medical experts to develop enhanced cleanliness guidelines for hosts to help keep you and your family safe when you’re ready to travel again. You can find information about cleaning practices on the property listing page. We also encourage you to reach out to hosts to understand their cleaning and disinfection process. Please also follow your local health regulations while traveling.
Inclusion
Visit Jamaica Villas is an inclusive marketplace committed to accessibility, tolerance and respect, ensuring that everyone has equal protections and equal opportunities. We believe that every member of our community should feel welcome and respected, no matter their background.
Nondiscrimination
A place for everyone leaves no room for hate. If you mistreat people, there’s no space for you on Visit Jamaica Villas. Everyone deserves to be where kindness rules. We expect all members of our community to demonstrate respect and tolerance in all interactions with each other—both online and off-line—and we reserve the right to remove anyone from our marketplace who fails to abide by these principles.
Accessibility
We want all guests to find the perfect place to stay, and encourage you to communicate with hosts about your individual accessibility needs and ask for clarification about any home accessibility features you may require. Visit Jamaica Villas requires all hosts to accommodate guests who require the use of a service animal, regardless of pet policy.
Property Cleanliness
We want all guests to find the perfect place to stay, and encourage you to communicate with hosts about your individual accessibility needs and ask for clarification about any home accessibility features you may require. Visit Jamaica Villas requires all hosts to accommodate guests who require the use of a service animal, regardless of pet policy.